Orders and Shipping

Under normal circumstances, the product will be delivered to the designated address in Hong Kong or SF store within 3 working days after the order is confirmed (except outlying islands, remote areas and Macau) ) are affected.

Under normal circumstances, the product will be delivered to (Hong Kong and Macau) by SF Express.

In addition, we can arrange different courier companies (such as DHL, HK POST, etc.) to deliver to other countries and regions.

In addition to the activities specified on the SAIKAGI Hong Kong official website, the freight handling principles are as follows:

  • Free shipping for orders over HKD 800 after discount. (Hong Kong and Macau)
  • If the order amount is less than HKD 800 after discount, it will be paid to SF Express when the customer picks up the goods, and the shipping fee will not be reflected on the order.

If you want to modify the shipping method, please send an email to info@saikagi.jp to contact us. We cannot guarantee that orders can be changed and our decision will be final. Sorry we cannot change or cancel your order if it has already shipped.

For Hong Kong and Macau orders, you can choose "SF Shipping Service" or "Customer Center Self-Pickup".

After confirming that the payment is successful, you will receive an order confirmation email, and you can also log in to "My Account" to check the order status.

You can log in to "My Account" to check the order status, click "Order Tracking" to find the order number, and then you can check the status of the order.

Our website accepts the following payment methods

• Online payment, including: Visa, MasterCard, UnionPay, American Express, Alipay and Wechat.

The unsuccessful submission of your order may be due to credit card-related reasons. Please check with the issuing bank first and contact us for more assistance.

Returns and Refunds

Once an order is confirmed, it will not be amended or canceled.

In general, if the order has been confirmed and paid for, no refund will be accepted.

If you find any problem with the product, please email us at info@saikagi.jp with the order number, registered name and phone number within 3 working days of the delivery date.